Making an online purchase from a store or retailer for the first time can stir up a lot of questions, especially if the product has been previously owned. Most of the items that we sell in our stores have been opened or used by a previous owner, and buying anything used on the world wide web is shied away by many due to the possibility that the item they receive won’t arrive as pictured or described. We’ll break it down for you, from your order confirmation to return shipping so you’ll be more informed and inclined to shop with us on our website!

Order Confirmation

After completing the checkout process, you will receive an email to the email registered to your account with your order details and proof of payment. You will get another email in your inbox after the product has shipped from the store, including your tracking number and routing info. No emails in your inbox? Check your spam folder! If that’s empty too, contact customer service for order verification – especially if your card was charged. 

Shipping

All orders are processed within 1-2 business days and are shipped with either USPS or UPS standard shipping. Products will be packed in an appropriately sized box with packing materials to protect the item in transit. Any order total over $99 qualifies for free shipping. You can track your shipment by logging into your account or using guest tracking under the “Order History”. 

Buy Online – Pickup In-Store 

A new feature we are excited to offer – free in-store pickup – allows you to forego the shipping cost entirely and go into the coordinating Pawn America where the item is originally located to pick up your purchase. You have up to 5 days to get your item, and can get it as early as the day of purchase depending on the time of day your order was placed! Be sure to bring in your valid ID, the credit card used to purchase and the order confirmation email (either printed out or shown on your phone). You will be asked to sign a pick-up receipt before you leave with your purchase. 

Product Guarantee & Return Policy

Happy and satisfied customers is our #1 priority! We offer a 10-day money-back guarantee on in-store pickups and a 15-day money-back guarantee on shipped orders from the date of purchase. If your order arrives in any condition other than how it was pictured and described, you’ll be refunded your full amount and we pay the return shipping! 

We stand behind what we sell and what we post on our website. With a money-back guarantee, there’s no reason to question buying used items from our website. It’s hassle-free and a fraction of the price compared to new products, what more could you want? We invite you shop to our online store, open 24 hours a day!